help
We're sorry to hear you are having problems, but you've come to the right place. Below you'll find answers to some of our most frequently asked questions. If you don't find your answer here, shoot us an email or give us a call and we'll be happy to help!
Feel free to call us day or night
WHAT THE HECK IS GROUPCARD?
Is this just another eCard website? Nope. GroupCard is a unique online service that helps you create a card and circulate it to other people to sign (around the office, classmates, friends, family). Everyone adds a special message to the card and it gets e-delivered to a lucky recipient. You can even add a gift card that the entire group can add money to. (so much cooler than just another eCard website)
What does GroupCard cost? Do you like free? We thought so.
GiftCards
I’m not quite sure how this works
It’s easier than you think. You start a card, choose to include a gift card, and then everyone who signs the card has the option to contribute to one group gift. Read the information here for more: www.groupcard.com/giftcards
Can I change the gift card goal?
Totally! Just go to the card page and click “edit card details” – you can uncheck the gift card box there
I didn’t want a gift card on this GroupCard can I remove it?
Yes. You probably accidentally added the gift card when you created your card. If you want to remove it, go to the card page and click “edit card details” – you can uncheck the gift card box there
Will contributors see what each other gave?
Nope. It’s the thought that counts, and not the size that matters. Everyone’s gift contribution will be kept anonymous
I am lucky and got a gift… now what?
To redeem and use a GroupCard Gift, follow the below, somewhat legal-eze instructions:
1. Go the GroupCard greeting web page indicated in the email notice that you received.
2. Click on any of the “redeem gift” links, and enter the required information.
3. GroupCard will then process your gift, and within about a week we’ll email you the gift certificate. It takes us a week to assure that all payments have been cleared.
I tried to redeem my gift, but ran into problems
We’re here to help. Contact us here: http://www.groupcard.com/contact.php
GETTING STARTED
How do I start a GroupCard? It's easy! Simply choose a cover design. Then add your personal message and invite other people to contribute.
How do I add a message? Do you see that large green button on the top of the card page that says "Add a Message Now"? You should click that. Then move your cursor into an open spot on the right page. Click again and you're ready to go.
How can I add multiple pictures, or just a picture? This is a bit of a hack... to add just a picture, click the big green button to add another message, type some text in the message, add a photo, and then go back and delete the message from the edit button after you submit it. We're working on a better solution.
If I start a GroupCard, can anyone sign it? Yep, you can invite anyone to contribute. But remember, anyone who sees an invite email or has access to the unique link will be able to add a message.
How can I tell who has already been invited to sign a groupcard? When in doubt, invite someone. It's not obvious, but we actually detect and thin-out duplicate invites, meaning that we do not send duplicate invite emails if you accidentally invite someone that your friends already invited. So, you should definitely go ahead and invite folks ;-). We hate spamming our friends, and implemented this feature to make sure nobody accidentally did.
I started a GroupCard, why isn't anybody else is contributing to it? The more people you invite, the better the card will be. Low participation may be due to spam filters. If you think people might not be getting your invitations, we recommend emailing them directly from your account, and include the invitation link that was sent to you in your confirmation email. (and a little nagging might help)
Can I add a gift card to my GroupCard? Absolutely! We've partnered with Amazon.com(R) to make your GroupCard even more special. Include a gift card that everyone can add money to.
MAKING CHANGES TO A CARD
Can I edit my message after it's added to the page? You sure can. Click the "Edit Messages" link at the top of the card page. Then edit or delete your message and image.
Can I edit other people's messages? If you're the creator of the card, you have ultimate edit rights. Click the "Edit Messages" link at the top of the page and modify or delete all of the messages on the card.
Can I edit the card details after it's been created. If you're the creator of the card, click the "Edit Card Details" link at the top/left of the card page. Then you can modify the recipient name, recipient email, creator name, delivery date, and welcome message.
How do I cancel a card? If you're the creator of the card, you can cancel it by clicking the "Edit Card Details" link at the top/left of the card page. The cancel link is at the bottom of the window.
EMAILS
I've started a card for a friend on Facebook, but I don't have their email address to complete the form. Is there any other way of sending it? Here's a bit of a work-around... Set the recipient email address as your own, and then hand deliver the link (url) to the card by sending it via Facebook message, instant message, or even SMS! And you can always go back and add/change the recipient email address once you find it.
Why am I getting emails from GroupCard? Because people like you. Your friends are probably inviting you to sign a card for someone. Just visit the link in the email to login and sign the card.
If I invite people to sign a card, what will GroupCard do with the email addresses I provide? Rest assured, we only use the email addresses you provide for the purposes of signing your card. We send one invitation email, plus a reminder to sign the card later. That's it. Furthermore, all recipients can unsubscribe from any and all GroupCard emails.
I don't want to recieve emails from GroupCard. What do I do? You can unsubscribe from any and all GroupCard emails by clicking the settings link at the bottom of any email.
PRINTING
How do I print a GroupCard? From the card page there is a link to Sponsor the printing of the card. If the card has been sponsored then everyone will receive a easy to print version in their email shortly after the card gets sent out. If the card has already been sent out everyone will receive it within minutes of it being sponsored. Click here to order a printed card as a poster-card, as a flip book, or just as a file that you can print yourself.
TROUBLESHOOTING
I forgot my password. What do I do? Click the Sign In/Join link at the top of the page. Then select "Reset your password" and enter your email address. We'll send you an email with a link you can use to reset your password.
I'm an international user and the message fonts don't work in my language. Send us an email and we'll be glad to see what we can do.
The card is not working... the buttons don't do anything! Refresh your browser by holding the control key and hitting F5 (shift key on a Mac). Usually this solves the issue. Are you using Internet Explorer 6? We suggest you upgrade to IE7 or try the website in Firefox.